Monday, September 03, 2007

GE Refrigerators - Don't Buy Them!

Have you ever enacted blog revenge before?

What is blog revenge you ask? Well, according to MotR's dictionary of blogger speak, "blog revenge" is defined as the posting of information to one's blog to retaliate against a company for giving the blogger poor service. Bloggers typically engage in blog revenge after receiving crappy service in a restaurant, from a department store, or really anytime that someone has ticked a blogger off. Often, bloggers will enact this revenge in the format of an "open letter" post. Blog revenge may seem petty but it feels damn good.

As you can see from the title of my post (crafted carefully so as to ensure maximum Google hits from people who may be considering purchasing this appliance), this post is dedicated to getting blog revenge on General Electric for selling me a LEMON of a refrigerator.

I am particularly peeved about this because the refrigerator is only a year and a half old. I bought it from Home Depot. It's a stainless steel side-by-side with a water and ice dispenser in the door.

Anyway, the thing just had a complete meltdown.

It wasn't like a small, little problem. No, the entire muthafrickin motherboard blew up. The motherboard is like the computer brain of the refrigerator. We realized there was a problem when my husband came home several days ago and found a pool of water underneath our refrigerator.

That would be a large pool of water on our brand new hardwood floors installed only days earlier.

(As an aside, I remember asking the flooring installer about the downsides of putting hardwood in a kitchen. He said that with the new water-resistant finishes, it would withstand spills really well so not to worry. The only caveat, he said, is if our refrigerator were leak or something. With a fairly new refrigerator, we figured we didn't need to worry. Our bad.)

So once the motherboard blew, it created a chain reaction in the fridge causing two other essential components of the fridge to break, and within two days, the entire refrigerator and freezer had stopped working.

This all culminated the day we brought the baby home from the hospital. Nice.

I figure that more than 200 dollars worth of food was spoiled. And, of course, the refrigerator is no longer under warranty since it was over a year old. So the nice people at GE were happy to come out for $100+/hour plus a visit fee to fix their crappy refrigerator for us.

Of course, they wanted to know if we had a warranty on it. And we don't. And you know why? Because I think that warranties are a crock of shit. Why should we, as consumers, have to buy a separate warranty for ANYTHING? I refuse. Companies should be making quality products and standing behind them by providing at least a 5-year warranty free of charge. Otherwise, it's like they're saying, "Hey, we want you to pay top dollar for our stuff because it's the best, but you should also buy a warranty just in case it's defective." WTF? If it's defective, they should be paying US for the inconvenience of having to get it fixed.

So, next time you're in the market for a new refrigerator, skip over GE just in case. Unless of course you want to risk paying hundreds of dollars to fix your fridge a year and a half after you buy it.

And to all the random Googlers who may find this post, if you think my fridge is an exception, think again. Check out all of these complaints about GE refrigerators. I wish I read these before I wasted my money.

24 Comments:

Anonymous chelle said...

awww geez I am so sorry you have to go through all that crap!

9:45 PM  
Blogger jeanie said...

I am with you on that crock of warranty deal!

lol I did a four part post about my Electrolux Eco-Valve front-loading washer at one stage - it got it out of my system.

The guy who finally fixed it (under their automatic 2 year warranty) told me to buy the extended warranty and then told me horror stories about what may happen...

9:52 PM  
Blogger Adventures In Babywearing said...

Oh man- I hope your floor is ok, too. This is one great thing about blogging- you can praise the things you love, and warn everyone about the things that have done you wrong... thank you for this public service announcement!!

Steph

9:59 PM  
Anonymous my minivan is faster than yours said...

I am feeling so empowered as a blogger now aware of blogger revenge. Does this work on ex-boyfriends as well...ha ha?!

10:23 PM  
Anonymous sam said...

Ah shit. And on top of all the crappiness, it's the day you bring home the new baby. That bites.

But! How are the floors, did they withstand the water? I HOPE so!

6:49 AM  
Blogger Kyla said...

That sucks!!! Hopefully we won't be buying a new one for a while. We just bought one last Christmas. Thanks for the info...for us and the random googlers. :)

8:10 AM  
Blogger AmandaD said...

Damn! I felt rage even before I read the post. I echo your sentiments on warranties, however something possessed me to pay the $135 warranty on our washer 2.5 years ago. I have had 5 repair visits, all covered by the warranty. Had I not purchased it, my Tumble Dry blog would most certainly be titled, "Tumble nothin' the washer's broke".

4:52 PM  
Blogger Lawyer Mama said...

I just had to go double check my fridge. Yep, a GE. It was here when we bought the place & we keep intending to replace it so I wouldn't be terribly upset if it blew up. BUT, I now know not to buy another GE!

And holy crap, I hope your floors are OK!

5:40 PM  
Anonymous pinks & blues girls said...

Ugh - JUST what you needed right now! Well, that settles it. No GE fridge for me ever! That's good to know, too, because our fridge is close to being replaced.

I have totally used my blog for blog revenge. It's always good to wield a bit of power when you can. :)

Jane, P&B Girls

7:28 PM  
Blogger Angel said...

Oh boy.. I'm sending this post to my hubs. He will be cheering loudly for all to hear.

We bought a GE fridge in May. It has broken twice on us already. TWICE! But, we are still under warranty. I swear, reading this post was like hearing my husband:)

I hear you loud and clear!!!!!!!!!!

9:22 AM  
Blogger Damselfly said...

Sheesh, perfectly horrible. I can't believe that warranty stuff. Down with GE!

7:49 AM  
Anonymous Anonymous said...

great! revenge is sweet, eh?

11:02 PM  
Anonymous Anonymous said...

I'm currently trying to patent and License my radical concept for a Accessible ECO friendly fridge that will have several application such as Blood Bank, Labs, Offices , Hospitals , seniors homes, and it has Child-resistant features to lower the risk for Kitchen injuries .
The design is part of my whole package to offer a Wheelchair-friendly Kitchen with the Accessible fridge that will run at about 60% of the power for a GE model of equal size . I also planned for the aging population and got rid of the Tools needed to built it once it's out of the box , the design uses a Power-Unit and Cooling-unit that is modular to allow for future upgrades to newer technology for compressors or Electrical changes .

I filed a IP application with the CIPO and pan to file with WIPO , my website details the design that will let disabled person actually work in the Plant that build the fridge , and I built a feature for Kids to help fight the Obesity issue by having the parents control what goes in the Kids section of the fridge.

www.scalene2020.ca has pictures of current fridges that aren't handicap friendly , they also don't have my new Wobble-free invention along with the anti-dust bunnies design to never ever have to pull it out from the wall to clean under it.
The main specs were selected from the ADA Laws and Canada's 2005 Accessibility Act for the workplace and Housing , so the handles will have braille on them and shelves can be given Braille labels for visitors that are also sightless and know braille.

In about 10 years canada will have a massive number of retired persons that won't want to crawl arouond on the floor with tools to level the Fridge and the Doors after paying close to $3000.00 for something that only keep food cold , just like the $700.00 vacuum cleaner that only picks up dirt but is given a fancy name and slick commercial to make you want it rather than something you need.
I want to build it in canada and the USA to keep jobs here and show the Saudis that can drop dead over financing Terrorism madrassas to spread Whahabbi islam in the West via bogus Charities and Oil profits .

1:19 PM  
Anonymous Anonymous said...

I also agree. We bought a GE refrigerator when we built our home. It was a stainless side-by-side. We chose GE because we thought they had quality products and the sales people agreed it was the best brand. The precise fill function never worked, 1 year after buying it, we had to replace a cooling motor, and now just 5 months later the motherboard has gone out. The repairman echoed that he has seen problems like this with GE refrigerators. When I sent an email to GE, of course they wanted their serviceman to come look at it(I'm sure at a nice per hour charge) Next one won't be GE!

4:45 PM  
Blogger talljan said...

Maybe it's not too late for me. Today, at Sears, I purchased the french door 25.5cf GE Profile.
It is supposed to be delivered tomorrow (Friday the 17th).
I'm sure having second thoughts after reading your blogs. This new GE is replacing a 2 year old LG side by side which was repaired a couple of months ago. (compressor failure) Our biggest complaint about the LG is the lack of ice it produces. We live in the desert southwest and use a huge amount of ice. Read a single review on another site about our new purchase and the person was complaining about the speed of the production of ice. EGADS! Maybe the stinking extended warranty worth it in this case.
Maybe I need to call and cancel our order.
Thanks for this space to vent.

4:15 PM  
Anonymous Antonio J. de Oliveira said...

Hi

Got a 10-year old TPG21PR and the bloody stuff has eaten 3 compressors, one ice machine repaired, now the main water valve is defective, thermostat gone to the dogs for a year now and the bloody thing is going to be dumped into the trash can as it should have been done long ago.

Thanks for taking the initiative to expose these manufacturers of bad products.
The only thing I miss are the excellent inside fixtures, quite resistant. As a machine, those refrigerators are a true nonsense. Don't buy it.

1:58 PM  
Anonymous Anonymous said...

Our "wonderful" GE side-by-side stopped dispensing water or making ice. We're two years out of warranty. I called GE. For $100 dollars they'll send a tech out to ring the doorbell, after that it's parts plus labor. Thanks but no thanks. I went online to find some fix-it-yourself sites. It wasn't ice in the water supply line, which is a common problem with our model (GSS25KSW). I tried replacing the water valve. No luck. The next step is to replace the motherboard (that a fridge needs an expensive computer component to run stuns me). The sites I've read including applianceguru.com indicate that the motherboard was the subject of a recall and GE has been especially churlish about making good on the problem. I called A.P. Wagner for the part and the guy said he had a lot in stock because they went bad so much. That's what we get when we let investment bankers and lawyers instead of engineers call the shots at our technology-based companies. It is a very sad and disquieting commentary on where we are as a nation. For good buys on replacement parts go to ReparClinic.com and screw G.E. You can fix it yourself.

5:26 PM  
Anonymous Anonymous said...

GE Side by Side - Mother board problem - refrigerator was warming up and the coils were covered in frost - $365 for the repair guy to come out and fix it - Fridge is only three years old - My parents still have the damn fridge we had twenty years ago - never been repaired still works like a charm - Repairman (non-GE) said the failure rate on the motherboards is about 50% within the first three to four years - Don't Buy GE

8:27 PM  
Anonymous Anonymous said...

Same problem here,crappy motherboard that failed after 2 years,my parents still running on +20 years old ge side by side that works perfectly,now they are made cheap with bad electronics,for me no longer GE!!

9:24 AM  
Anonymous Anonymous said...

Same problem with a 5-yr old side-by-side GE Monogram refrigerator. Replace the motherboard to the tune of over $500.00 and the unit still doesn't work properly. Need to buy a new refrigerator. NEVER a GE one!!!!

7:11 AM  
Blogger Tammiescool said...

So, I'm sitting here, after shopping for hours online and going to Home Depot, reading this post thinking..'and I almost bought another GE Fridge>" My motherboard crapped out while in turn burnt out the compressor, so after$100.00 fix (rather non fix) by GE repair guy, I need a new fridge. At over $1500.00 to buy a new one, it's not a quick or easy decision so...I called my mom! She had 2012 consumer reports buying guide and the top rated are Amana. Maytag and LG. GE wasn't even on the list! Goodbye GE hello Maytag!

5:05 AM  
Anonymous Anonymous said...

GE Makes horrible products, they make ruubish that breaks in 1 - 3 years, NEVER by GE unless you enjoy buying large appliances every couple years.

7:37 PM  
Anonymous Anonymous said...

We agree. Do not buy GE. We went through 2 new refrigerators in 2 months. After a lot of arguing with their consumer "adovcates" GE finally agreed to a buy back. In addition, GE made us have a plumber come to replace a valve at a cost of $150. This 'fix' did not work and they will only reimburse us $50. Our families had been GE customers for generations, but no more.

6:48 AM  
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